Sungevity Welcome

I requested my free iQuote on Wednesday, March 31. A Sungevity solar associate, David, sent me an email that same afternoon. I needed to provide my last 12 months of kWh usage from SCE. He also asked me what some of the reasons I was thinking about going solar were. I told him I wanted to save money, save the planet and increase my home value. He set up a call with a Sungevity solar consultant, Brian, for the next day.

Throughout the process of evaluating solar providers, Brian was very responsive and did not put any pressure on me. He answered all of my questions and put up with my continual analysis. He was great to work with. I told Brian that I decided to move forward with Sungevity on Friday, March 30. I asked him if he knew I was going to make that decision from the beginning. He told me that he had a good idea because of the amount of analysis I was doing. Brian said it would take four to six weeks for the panels to be installed and powered on, but that it would depend on me and how fast I get done what they need me to do.

Brian sent my performance guarantee and lease agreement to me via email while we were on the phone. I reviewed the documents and esigned them very late that night or early the next morning. We had some friends over that night, so I didn't finish reviewing and signing the documents until they were gone.

My Sungevity project manager sent me an email on Monday, April 2. It outlined the next steps in the process. I needed to schedule a two-hour home visit, let me know that there was a FedEx package heading my way with documents that I needed to review and sign and that I needed to review the Sungevity Installation Overview that he attached to the email. Ian was very helpful answering any questions that I had. It turned out that they scheduled the home visit with a different installer than I had initially been told would be working on my project. This surprised me a bit because I had called the previous installers references and even visited an installation. Ian said I could choose between the installers, but if I chose the original installer I would be working with a different project manager. I chose to move forward with the new installer and asked for references and photos.

Ian set up an appointment for the home visit with Brian Kuykendall fron Kuykendall solar on Friday, April 6. He also sent me some installation photos, the link to Brian's website and some references the following day. I sent some emails to the references and they all raved about Brian. I asked Ian to have Brian bring some more installation photos with him to the meeting.

I received the FedEx package on Wednesday, April 4 and reviewed and signed all of the documents that evening. I had to complete an SCE Home Energy and Water Efficiency Survey which took about 10 minutes to complete. I also had to provide a voided check for the automatic payments. I dropped off the FedEx package the next day.

The home visit was much shorter and easier than I thought. I didn't know what would happen, but Brian showed me some photos and then started measuring. The installations looked great, so I felt very comfortable with Brian doing the installation. We talked about the inverter placement, where conduit would be run and where the disconnect would be placed. We decided to put the inverter in my garage so there would only be a small disconnect panel added to the outside of my house. All of the conduit will be run through my attic. I was very satisfied with this decision. Brian was done with all of his measurements and on the road after a little over an hour.

At this point I should be a week ahead of schedule in the process because they normally plan for a two week window for the home visit. Hopefully I can stay ahead of schedule and have the panels installed in less than 4 months.